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The ITTAPICallCenter interface provides an entry point into call center controls. It exposes methods that allow an application to discover available agent handlers. The agent handler interface can then be used to access the other elements of a call center, such as ACD groups, agents, and queues.
The ITTAPICallCenter interface is created by calling QueryInterface on ITTAPI.
Please see About Call Center Controls for additional information.
Inheritance
The ITTAPICallCenter interface inherits from the IDispatch interface. ITTAPICallCenter also has these types of members:
Methods
The ITTAPICallCenter interface has these methods.
| ITTAPICallCenter::EnumerateAgentHandlers The ITTAPICallCenter::EnumerateAgentHandlers (tapi3.h) method enumerates agent handlers that are currently associated with the call center. |
| ITTAPICallCenter::get_AgentHandlers The ITTAPICallCenter::get_AgentHandlers (tapi3.h) method creates a collection of agent handlers that are currently associated with the call center. |
Requirements
| Requirement | Value |
|---|---|
| Target Platform | Windows |
| Header | tapi3.h (include Tapi3.h) |