AGENT_SESSION_EVENT enumeration (tapi3cc.h)

The AGENT_SESSION_EVENT enum describes agent session events. The ITAgentSessionEvent::get_Event method returns a member of this enum to indicate the type of agent session event that occurred.

Syntax

typedef enum AGENT_SESSION_EVENT {
  ASE_NEW_SESSION = 0,
  ASE_NOT_READY,
  ASE_READY,
  ASE_BUSY,
  ASE_WRAPUP,
  ASE_END
} ;

Constants

ASE_NEW_SESSION Value: 0 A new agent session has been created.
ASE_NOT_READY The agent is unable to handle calls for this session.
ASE_READY The agent is able to handle calls for this session.
ASE_BUSY The agent is active in this session handling an ACD call.
ASE_WRAPUP The agent is active in this session handling the wrap-up of an ACD call.
ASE_END The session has completed.

Requirements

Requirement	Value
Header	tapi3cc.h (include Tapi3.h)

See also

ITAgentSessionEvent::get_Event

ITCallNotificationEvent