AGENT_STATE enumeration (tapi3cc.h)
The AGENT_STATE enum is used by the ITAgent::put_State and ITAgent::get_State methods to describe the agent state.
Syntax
typedef enum AGENT_STATE {
AS_NOT_READY = 0,
AS_READY,
AS_BUSY_ACD,
AS_BUSY_INCOMING,
AS_BUSY_OUTGOING,
AS_UNKNOWN
} ;
Constants
AS_NOT_READY Value: 0 Agent is not ready |
AS_READY Agent is ready |
AS_BUSY_ACD Agent is busy with an ACD call. |
AS_BUSY_INCOMING Agent has a call incoming. |
AS_BUSY_OUTGOING Agent has a call that is outgoing. |
AS_UNKNOWN Agent state unknown. |
Requirements
Requirement | Value |
---|---|
Header | tapi3cc.h (include Tapi3.h) |
See also
Feedback
https://aka.ms/ContentUserFeedback.
Coming soon: Throughout 2024 we will be phasing out GitHub Issues as the feedback mechanism for content and replacing it with a new feedback system. For more information see:Submit and view feedback for