ITAgent::get_OverallCallRate method (tapi3cc.h)
The get_OverallCallRate method gets an agent's call rate across all sessions. 10 *Calls per agent hour (where agent hour represents the time that an agent was active in one or more agent sessions).
The measurement period over which this information is calculated is switch- and/or implementation-specific. (See get_MeasurementPeriod.)
Syntax
HRESULT get_OverallCallRate(
[out] CURRENCY *pcyCallrate
);
Parameters
[out] pcyCallrate
Call rate.
Return value
This method can return one of these values.
Return code | Description |
---|---|
|
Method succeeded. |
|
The pcyCallrate parameter is not a valid pointer. |
|
Insufficient memory exists to perform the operation. |
|
The operation failed because the TAPI 3 DLL timed it out. The timeout interval is two minutes. |
Remarks
The CURRENCY type is used here instead of FLOAT for Visual Basic and Java compatibility.
Requirements
Requirement | Value |
---|---|
Target Platform | Windows |
Header | tapi3cc.h (include Tapi3.h) |
Library | Uuid.lib |
DLL | Tapi3.dll |
See also
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