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ITQueue::get_FinalDisposition method (tapi3cc.h)

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The get_FinalDisposition method gets the total number of calls reaching the bottom of a call guide during the current measurement period. This indicates that a call has passed through an ACD system, moving from queue to queue, without being answered, which indicates a problem with the queue design or response times.

The measurement period is switch- or implementation-specific. (See get_MeasurementPeriod.)

Syntax

HRESULT get_FinalDisposition(
  [out] long *plCalls
);

Parameters

[out] plCalls

Pointer to number of calls.

Return value

This method can return one of these values.

Return code Description
S_OK
 Method succeeded.
E_POINTER
 The plCalls is not a valid pointer.
E_OUTOFMEMORY
 Insufficient memory exists to perform the operation.
TAPI_E_TIMEOUT
 The operation failed because the TAPI 3 DLL timed it out. The timeout interval is two minutes.

Remarks

Measurement period for this information is switch and/or implementation specific (see get_MeasurementPeriod).

Requirements

Requirement Value
Target Platform Windows
Header tapi3cc.h (include Tapi3.h)
Library Uuid.lib
DLL Tapi3.dll

See also

ITQueue

ITQueue.get_MeasurementPeriod