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Teams users can only share Powerpoint and Whiteboard

Andrew Hohenkirk 1 Reputation point
2020-11-11T17:42:54.91+00:00

Hello,

As the subject says, I have a handful of users reporting this problem and it seems like more and more people are reporting it.
We have no meeting policies in place that stop users from sharing.
They are using Citrix, so I can't help but think this has something to do with it, has anyone seen anything like this before?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. JimmyYang-MSFT 49,811 Reputation points Microsoft Vendor
    2020-11-12T06:22:18.46+00:00

    Hi @Andrew Hohenkirk ,

    Do you have any operations before this issue occurred?

    To exclude the account issue, if you login in Teams using another PC (such as Win10), can you share screen normally?

    In this case, we recommend you try to update the VM image by installing a new MSI as described in the Install or update the Teams desktop app on VDI section. You must uninstall the current version to update to a newer version.

    Besides, if you’re migrating from Skype for Business on VDI to Teams on VDI. Screen share aren't currently supported in Teams VDI that are in Skype for Business VDI. For more details, you can learn it from:
    https://learn.microsoft.com/en-us/microsoftteams/teams-for-vdi#migrate-from-skype-for-business-on-vdi-to-teams-on-vdi

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