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Hello,
We are working on the W11 configuration in order to deliver the first W11 computer to our users.
When doing my testing, I have encountered an issue with the WHFB PIN reset option from lock screen.
On my W10 laptop, without having a log in, I can reset my WHFB PIN from lock screen with the "I forget my pin ..." option --> When I click on the option, it asks for my password - Then for mfa check and then I can define a new PIN.
On my W11 laptop, without having a log in, I can not reset my WHFB PIN from lock screen with the "I forget my pin ..." option --> When I click on the option, nothing happen !
Important point: if I log in with my password, I can reset my PIN without any issue from Account --> Connection Option : it works on W10 and W11.
Is there something specific to activate on W11 for that functionnality to work on the lockscreen ?
Environnement : W11 & WHFB Cloud Trust configure with GPO (including the PIN Reset functionnality)
Thanks for your help
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Did you find any solution. We have the same Issue on all Windows 11 Devices. Cloud Trust WHfB. PIN Reset from lock screen does‘t work. After Cclick on forgot pin nothing happend in lock screen… frustrating. PIN Reset from setting after login with password works.
No we still have the issue but we find a way to do it from lockscreen:
I also find these limitations from MS that can apply to WHFB PIN Reset functionality, according to MS :
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Having the same issue with Hybrid Joined Devices. Anyone was successful with this ?
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We have the same incident... About 3 months ago we implemented Windows Hello for Business - Cloud Kerberos Trust and Non-destructive PIN Reset, and then we noticed this issue. We tried to solve it, then we contacted Microsoft, and they informed us that they are working on it. The last update (2 weeks ago) was that they would fix it with the September update, but unfortunately, the update did not change anything...
What made an unpleasant impression on me is not that the Engineer from Microsoft lied to us with incorrect information, but that for 2 weeks every day, he looked for us and asked if he could close our request...
Some may think we are nagging but we are not as we are a company with 200+ users and we are currently working on a Passwordless project which we cannot finish due to this incident.
Yes and no.
A have a case open to MS and they have confirmed that the issue is known
After discussions with senior internal resources, I can confirm that the product group are very aware of the issue and are working on a resolution to it.
The only way is to :
But not realy user friendly
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You can still reset the PIN by logging in with the password and navigating to Settings > Accounts > Sign-in options > PIN (Windows Hello Fingerprint) > Forget your PIN.
Remove and re-register your fingerprint
Press Win + I to open Settings, then go to Accounts > Sign-in options. Under the Windows Hello section, click Remove, then click Set up, and follow the on-screen instructions.
Thx for your answer but our users will not be able to do that as we block the possibility to open a session with a password . We only only autorize PIN Code with 2 factor ( BT or corporate network).
It's about the pin reset in the lock screen via the link forgot pin. No mention of any issues with the pin reset via the settings... And useless in passwordless scenarios.