Application Gateway Creation Fails

Fadi Alzebdeh 25

Application gateway creation fails with unknown error despite that the creation was validated successfully. It shows the following error, what to do?

it shows " it reaches terminal provisioning state "failed" "

User's image

GitaraniSharma-MSFT 49,591 Reputation points Microsoft Employee

2024-04-22T11:10:54.3266667+00:00

Hello @Fadi Alzebdeh ,

Welcome to Microsoft Q&A Platform. Thank you for reaching out & hope you are doing well.

May I know in which region you are trying to deploy the Application gateway?

Regards,

Gita
Fadi Alzebdeh 25 Reputation points

2024-04-22T13:22:12.7033333+00:00

UAE North
GitaraniSharma-MSFT 49,591 Reputation points Microsoft Employee

2024-04-22T15:58:08.6266667+00:00

Hello @Fadi Alzebdeh ,

I checked internally but couldn't find any ongoing issues with Application gateway creation in the UAE North region.

So, I tried creating one in my lab and it was successfully created.

So, could you please check the details for your Application gateway creation failure?

You could either click on the top failed banner or the conflict (Error details) option.

Or you could go to the activity log of the resource group "AZ-PRD-CPPM-RG" and check the failed operation.

Once you get the details, please share the same for further investigation.

Regards,

Gita

Fadi Alzebdeh 25

It shows this error only:

User's image

Error codeResourceOperationFailure
MessageThe resource operation completed with terminal provisioning state 'Failed'.

"statusMessage": "{\"status\":\"Failed\",\"error\":{\"code\":\"ResourceOperationFailure\",\"message\":\"The resource operation completed with terminal provisioning state 'Failed'.\",\"details\":[{\"code\":\"InternalServerError\",\"message\":\"An error occurred.\",\"details\":[]}]}}",

GitaraniSharma-MSFT 49,591 Reputation points Microsoft Employee

2024-04-23T18:32:45.8566667+00:00

@Fadi Alzebdeh , from your screenshot, I can see that the Application gateway is created but I believe it is in failed state.

Could we try a GET-PUT operation on the Application gateway by doing some action such as adding a rule or backend settings and check if it brings back the Application gateway to "Succeeded" state?

If the above doesn't help, I would like to know if you are able to delete this Application gateway.

If you are unable to make any changes or delete this Application gateway, then we may need to raise a support ticket to get this cleaned up from the backend.

Regards,

Gita
Fadi Alzebdeh 25 Reputation points

2024-04-24T07:22:08.6533333+00:00

we were able to delete it yesterday. If we recreate it again, i do not that we can perform GET-PUT operation since it shows failed state.
GitaraniSharma-MSFT 49,591 Reputation points Microsoft Employee

2024-04-24T08:16:09.4+00:00

@Fadi Alzebdeh , thank you for the update. After deleting the App gateway, did you try recreating it?
Fadi Alzebdeh 25 Reputation points

2024-04-24T11:12:21.86+00:00

we tried to recreate it multiple times, but same error encountered, is there any quota issue in the region? usually if there is then it should redirect us to ask for more quota. but this time the error is ambiguous
GitaraniSharma-MSFT 49,591 Reputation points Microsoft Employee

2024-04-25T10:15:16.56+00:00
@Fadi Alzebdeh , I don't think there are any quota issues in the region as I was able to successfully create an Application gateway in UAE North region.

Are you only facing issues when creating an Application gateway in UAE North region?

Are you able to create Application gateway in any other region?
Fadi Alzebdeh 25 Reputation points

2024-04-25T12:23:49.3433333+00:00

Thank you Gitarani for your support. We have not really tried because we have restriction to create only in UAE North and not in any other region. The question here, why doesn't the error show more details. The clue could have been known if more description shown in the error, but unfortunately it does not.
GitaraniSharma-MSFT 49,591 Reputation points Microsoft Employee

2024-04-26T10:47:05.91+00:00

Hello @Fadi Alzebdeh ,

Could you please clarify what you mean by "we are restricted to create only in UAE North and not in any other region"?

As for the vague/generic error message, sometimes the details are not exposed to the customer, especially if it's related to an internal Azure managed subscription.

The recommended course of action is to create a support request so the support team can investigate the cause of the deployment failure using backend logs.

If you have a support plan, I request you file a support ticket, else please do let us know, we will try and help you get a one-time free technical support.

In case you need help with a one-time free technical support, please respond to my private message.

Regards,

Gita
Fadi Alzebdeh 25 Reputation points

2024-04-26T11:22:18.4666667+00:00

Hello and thank you again for your reply.

Our management is always requesting us to use only our UAE North region and, in the setup, usually we do not allow other regions to be selected.

I have responded to your private message.
GitaraniSharma-MSFT 49,591 Reputation points Microsoft Employee

2024-04-26T11:50:45.79+00:00

@Fadi Alzebdeh , thank you for the update.

I've replied to your email with the next steps.

Regards,

Gita
GitaraniSharma-MSFT 49,591 Reputation points Microsoft Employee

2024-05-02T15:42:45.0166667+00:00

@Fadi Alzebdeh , I'm providing a summary of our discussion below as an answer to close this thread, as the support team is currently investigating the issue from the backend. If you require further assistance, please don't hesitate to reach out via comments, private message, or email.

Regards,

Gita

1 answer

GitaraniSharma-MSFT 49,591 Reputation points Microsoft Employee

2024-05-02T15:49:23.8866667+00:00

Hello @Fadi Alzebdeh ,

I understand that you're experiencing a failure in creating an Application Gateway, despite successful validation during the creation process. The error message indicates that it reached a terminal provisioning state of "failed," and you're seeking assistance in resolving this issue.

You attempted to deploy the Application Gateway in the UAE North region due to restrictions limiting resource creation to that region exclusively. Upon internal investigation, no ongoing issues with Application Gateway creation in the UAE North region were found.

To further diagnose the issue, I successfully deployed an Application Gateway in my lab within the UAE North region, and this confirmed that there were no quota-related issues in the respective region.

I suggested trying a GET-PUT operation on the Application Gateway, such as adding a rule or backend settings, to bring it back to a "Succeeded" state. However, this action did not resolve the issue, and subsequent attempts to recreate the Application Gateway resulted in the same error.

Given the unclear error message and my successful deployment in the UAE North region, I advised creating a support request for the support team to investigate further using backend logs. Additionally, I offered one-time free support in case you don't have a support plan.

Upon your request for assistance in obtaining one-time free support, I enabled a support ticket for your issue, and the support team is currently investigating the issue from the backend.

If you have any further questions or encounter additional issues, please don't hesitate to reach out.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.
Please sign in to rate this answer.

0 comments No comments
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

Application Gateway Creation Fails

1 answer

Your answer