How do I recover Authenticator accounts if I don't have app backup?

Question

I lost my old phone a while back, and i have Microsoft authenticator installed with several accounts linked to it. Unfortunately, i had no backup. How do i recover the Microsoft authenticator app and how do I recover Authenticator accounts if I don't have app backup?

Answer 1

Hello Lateef Lawal,

Thanks for your question.

Yes, your organization can be considered a service provider in this context.

When your work email account is tied to the Microsoft Authenticator app for two-factor authentication (2FA), the IT department typically usually manages the account recovery where there is no backup.

So, I will recommend reaching out to then as they can reset and re-enroll you

Please let me know if you have further questions

You can mark it 'Accept Answer' if this helped.

Answer 2

In the absence of a backup for restoration, the sole recourse is to utilize the account recovery methods provided by each service provider. The Microsoft Authenticator functions solely as a code generator.

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