This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 46%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGO%3C/text%3E%3C/svg%3E)
Hi,
I having been using my CosmosDB account for over a year without any issue.
I am unable to connect to or view my DB account using the Cosmos Data Explorer. I've tried from the menu option on the portal, and from cosmos.azure.com, with the same result.
I'm using Edge but have tried Chrome with the same result. I'm using Windows and I've also tried a different machine. My colleague is using a Mac and he has the same issue (using different user account obviously).
My role permission is "Owner"
I last used it successfully yesterday and had a windows update overnight (but i've ruled that out due to my colleagues same experience on his account using a Mac)
I have cleared my cache and tried using in-private mode, without resolution.
My account and collections are still in-tact as my application is still picking up the data and I am able to successfully connect using the sunset version (https://cosmos.azure.com/sunset/)
Any further suggestions of what I could try?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 4%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Hi Gavin O'Kane •,
Just checking if the issue is resolved for you as Rico informed that there was a temporary issue?
Thanks
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 85%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERW%3C/text%3E%3C/svg%3E)
Hi Gavin,
There had been a known issue impacting both Data Explorer and the standalone cosmos.azure.com. A mitigation had been put in place and rolled out globally. Please try again and see if you can access the Data Explorer now.
Hi Gavin O'Kane •,
Welcome to Microsoft Q&A forum.
As I understand, your CosmosDB Data Explorer is not connecting to my DB account.
We are sorry to know about this sudden connectivity issue.
Since you have already tried many options, I would suggest you check below too:
1). Check via Azure CLI/Powershell command, if you can access your Azure Cosmos DB account.
2). Check if there are any changes to role assignments or network settings.
3). Check Azure Service Health to see if there are any ongoing issues with Cosmos DB in your region.
4). See if there are any browser extensions/plugins hindering Azure Portal's functionality.
If above does not help, I will recommend you to raise support case so that team can help in deeper investigation of your Cosmos Account and provide solution.
Let me know if you need any help in doing the same.
Thanks.