MS FTP Server

Question

Hello,

I want to set up an automatic backup from a load balncer via FTP, but I get the following error:

Automated Backup to 10.65.1.24 (wput) returned 2 "--16:18:39-- `LMbackup_LBANOD002_2024_06_17.16.18' => ftp://FTP.User:xxxxx@10.65.1.24:21/%2fLBA%2f/LMbackup_LBANOD002_2024_06_17.16.18 Connecting to 10.65.1.24:21... connected! Logging in as FTP.User ... Error: Login-Sequence failed (User cannot log in, home directory inaccessible.) Skipping all files from this account... FINISHED --16:18:39-- Transmission of 1 file failed."

Somehow there seem to be authorization problems here. At file system level, I don't know what else to share as a test. The FTP server is even set to anonymous auth. I have set up another site on the same FTP with a different user and everything works.

I have compared all the settings and cannot find any difference. Do I have to configure something special in the site configuration? What does it mean by HomeDirectory? Actually the folder on the file system or?

Thank you!

Answer 1

Hello,

Thank you for posting in Q&A forum.

There might be a few reasons for running into this error. Here are the most common root causes and their solutions:

• The user may not be have access to the home directory. Go to “IIS > FTP site > FTP User Isolation”. Select the directory that your users can access. More information about User Isolation settings
• IIS may not be configured to use passive mode FTP. There are two types of FTP connections: Active mode and passive mode. In active mode, the client opens a port. The server connects to this port for transferring data. In passive mode, the server opens a port. The client connects to this port to transfer data. In order to use passive mode, enter a port range and IP address in “IIS > Server name > FTP Firewall Support” page

 

Note: You can configure your FTP client to use only the active mode if you don’t want to turn on passive mode

For details, you can refer to the following links:

https://techcommunity.microsoft.com/t5/iis-support-blog/ftp-530-user-cannot-log-in-error-and-solution/ba-p/364570

I hope the information above is helpful.

Best regards

Zunhui

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Answer 2

Hello,

I have deleted all the settings (Site, Folder) and recreated it again and configured the FTP Port at the LBA setting and now it is working!

Thanks!