Windows Server 2019 loading spinning dots continuously

Question

Hello,

Is there a way to solve the condition where the Windows Server 2019 Standard screen contains rotating dots continuously. However, there are no problems accessing services in Windows such as Microsoft SQL Server, Windows Admin Center, File Sharing and others. Just can't access the GUI.

I need your help. Thank You

Answer 1

Hello,

Thank you for posting in Q&A forum.

You might try to access the Advanced Boot Options menu by pressing "F8" (or "Shift" + "F8" if "F8" alone doesn't work) during the boot process and select "Safe Mode" or "Safe Mode with Networking" to see if that works. If you can access the GUI in safe mode, it indicates a potential driver or software problem.

Once you have successfully entered safe mode, first check if the graphical interface works properly. If the system behaves normally in safe mode,

Open a command prompt (run as administrator) and execute the following commands in sequence to check and repair system files:

sfc /scannow: Scans and repairs any corrupted system files.

DISM /Online /Cleanup-Image /RestoreHealth: Repairs the system image to ensure its integrity.

If the problem began after a recent update or driver installation, try uninstalling them from safe mode.

Go to Control Panel > Programs and Features to remove recent updates or drivers. Review and uninstall any recently installed updates or drivers, especially those that were installed at the same time as the problem.

Best Regards,

Yanhong Liu

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