MS Authenticator Phone Sign-In "Action Required" after each app restart on Android only

ftm_it 5 Reputation points
2024-06-24T06:33:15.05+00:00

Hi, I have two work accounts from the same domain/tenant configured in my MS Authenticator app on Android (Pixel 8, all up to date) and passwordless/phone sign-in enabled. On one account it works fine. But on the second account, every time I close the app or restart the phone, it tells me "Action Required" and I have to run the setup/registration again. The registration completes fine and the passwordless login also works fine until I close the app from recent apps (swipe away) or restart my phone. I've also tried it on another Android phone (Samsung) and the problem is the same. I tried it on an iPhone with the same accounts and it works fine, no problem.

I tried the latest stable version of MS Authenticator from the PlayStore and also the latest BetaVersion from APKMirror, but no difference.

2024-06-24_082843

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Govardhan Branch 0 Reputation points
    2024-06-24T08:39:48.5066667+00:00

    Unable to get code on app