Search Index not working in Onedrive

Meenakshi Meenakshi 0

Hi Team,

Searching file name in OneDrive folder doesn't work but file already exists in that folder.

Thanks & Regards,

Meenakshi

1 answer

Emi Zhang-MSFT 25,541 Reputation points Microsoft Vendor

2024-06-25T02:03:08.8733333+00:00

Hi,

I suggest you try to reset OneDrive:

https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c

Then please go to File Explorer- Right click OneDrive folder- select Properties- Advanced button- Check the option 'Allow files in this folder to have contents indexed in addition to file properties'- Apply the changes and restart your computer.

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Meenakshi Meenakshi 0 Reputation points

2024-06-25T02:09:35.3833333+00:00

Hi @Emi Zhang-MSFT ,

Thank you for your response but I am having issues searching through OneDrive web version.

I tried looking for OneDrive settings and doesn't seem to be an issue there. Can you let me know what could be the possible resolution for this?

Regards,

Meenakshi

Emi Zhang-MSFT 25,541 Reputation points Microsoft Vendor

2024-06-26T08:54:39.27+00:00

Hi,
Did you try to change the browser to check if this issue still existed?

You can also try to sign out of your Office account, clear your browser cache and cookies, and sign back in to see if this resolves the issue.

And I also find the issue list for OneDrive, you can find "Cannot find files in OneDrive web or mobile [INVESTIGATING]":

https://support.microsoft.com/en-us/office/fixes-or-workarounds-for-recent-issues-in-onedrive-36110213-f3f6-490d-8cb7-3833539def0b
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Search Index not working in Onedrive

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