Intune BYOD Android device enrollment

Question

Hi ,I tried to enroll a Android Byod device through company portal.It shows error "couldn't set up workprofile"

Tried all the below things

1.User has Intune license asigned.

2.In phone seetings-->user& accounts -->No workprofile found to delete.

3.Company portal cache removed and uninstalled the company portal and restart the device.Downloaded the company portal again and it shows same error.

4.Android device updates are uptodate.

5.Device version Oneplus 8.

Any answer should be appreciated.

Answer 1

@srinivas Pasupuleti100, Thanks for posting in Q&A.

From your description, I know we are failed to do Intune BYOD Android device enrollment.

Here are some suggestions you can try to fix the issue.

1.Check if there exist some restrictions in Intune portal for Android BYOD device enrollment.

2.Check if any work profile existing on this device. Remove it and try again:

• Go to Settings->Passwords & Accounts
• Find Work Tab
• Remove Work Profile and enroll again.

3.Please check if the target user has enrolled device is more than a limit on the number of devices a person can enroll. The device number limit is under Devices > Enroll devices > Enrollment device limit restrictions.

4.Use adb tool to see if any profile existing and delete it.

• Use adb tool to list the account situation on your phone:
• Use adb tool to list the account situation on your phone:
• adb shell pm list users

https://learn.microsoft.com/en-us/dual-screen/android/emulator/adb

• If any existing work profile existing, use adb shell pm remove-user to delete this work profile on your device and enroll again.

5.Check whether the device storage less than 8gb, if yes, please clear the device storage to make it more than 8gb.

6.Reset the device if possible. Then do the re-enroll.

Hope the above suggestions can help.

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