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Experiencing authentication issues - The portal is having issues getting an authentication token. The experience rendered may be degraded.

Nawarathne 0 Reputation points
2024-07-12T03:53:38.0866667+00:00

When I try to raise a support ticket via azure 'Support + troubleshooting' section, I get this popup notification.

Additional information from the call to get a token: Extension: Microsoft_Azure_Support Resource: self Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: invalid_grant: 50020 - [2024-07-12 03:47:53Z]: AADSTS50020: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 5751eea4-e72d-42a4-a046-fce9db9b0000 Correlation ID: 8461113a-f628-40f2-b4d8-91bc5ae9caea Timestamp: 2024-07-12 03:47:53Z - Correlation ID: 8461113a-f628-40f2-b4d8-91bc5ae9caea - Trace ID: 5751eea4-e72d-42a4-a046-fce9db9b0000

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Akhilesh 7,230 Reputation points Microsoft Vendor
    2024-07-15T13:23:53.84+00:00

    Hi @Nawarathne
    Thank you for reaching us!

    I understand that you are trying to raise a support ticket via azure 'Support + troubleshooting' section and you got Error AADSTS50020.The error AADSTS50020 states the user account you are sign in it does not exist in tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Microsoft Entra user account.
    For more information about the error and causes please read the Error AADSTS50020 - User account from identity provider does not exist in tenant.
    Hope this helps. Do let us know if you any further queries.

    Thanks,

    Akhilesh.

    If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.