Why is my remote desktop not loading?

Question

So my remote desktop on my Mac is not completely loading. I will go to connect and it will load a blue screen that says Microsoft 2012 but will load nothing else.

Any help is appreciated.

Answer 1

Hi rbjones1037,

Thank you for posting in Q&A forum.

Based on the information you provided, we recommend that you refer to the following steps for troubleshooting:

1. Make sure the network connection between your Mac and the remote Windows computer is stable. Any network delay may cause the remote desktop to respond slowly.
2. Make sure the firewall or security software of the remote Windows computer is not blocking the remote desktop connection. It is recommended to temporarily disable the firewall first.
3. If conditions permit, you can test the remote connection from another Windows PC. If it can connect successfully but not from the macOS client, this may be a compatibility or configuration problem on the macOS side. Make sure your macOS RDP client is updated to the latest version.

I hope the information above is helpful.

Best regards

Zunhui

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