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Deleted Backup

MR FNR 20 Reputation points
2024-07-12T21:24:38.0733333+00:00

I lost access to my backup file on my old phone and I can't get a verification code I need to access an account? How can I retrieve my old backup file?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dillon Silzer 57,491 Reputation points
    2024-07-13T20:04:36.56+00:00

    Hello,

    If you have lost it then I am afraid you are locked out. I would recommend using the Microsoft Recovery Form:

    Help with the Microsoft account recovery form

    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    If this is helpful please accept as answer or upvote.

    Best regards,

    Dillon Silzer, Director | Cloudaen.com | Cloudaen Computing Solutions

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