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When an event created from gmail/webmail exchange account I see that event get synced/created in outlook desktop calendar but when event created from outlook desktop does not get created in gmail/webmail exchange account

Priyadarshini Shankar 20 Reputation points
2024-07-16T09:03:35.03+00:00

Outllook desktop version used: 16.0.17726.20016

same when the created event from webmail/gmail is delted from desktop outlook will get deleted in gmail/webmail respectively

but updating same event from outlook does not reflect gmail/webmail exchange account

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Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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Outlook
Outlook
A family of Microsoft email and calendar products.
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Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jake Zhang-MSFT 3,100 Reputation points Microsoft Vendor
    2024-07-17T02:18:50.5433333+00:00

    Hi @Priyadarshini Shankar,

    Welcome to the Microsoft Q&A platform!

    Based on your description, it sounds like you're having issues syncing events between Gmail/Webmail and Outlook, especially when creating or updating events from Outlook. Here are a few steps you can take to troubleshoot and potentially fix the problem:

    1. Make sure your Gmail/Webmail account is properly set up in Outlook and that the sync settings are configured correctly.
    2. Make sure you're using the latest version of Outlook. Sometimes, updating can fix sync issues.
    3. Account Settings:
    • Go to File > Account Settings > Account Settings... in Outlook.
    • Double-check that your Gmail/Webmail account settings are correct.
    • Click on your Gmail/Webmail account and click Change. Make sure the settings (both IMAP and SMTP) are correct.
    1. Sometimes, there can be conflicting settings or add-ins causing the problem. Try disabling the add-in and see if syncing improves.
    2. OST/PST file issues:
    • If your local data file (OST or PST) is corrupted, it can cause syncing issues. You can try to repair your Outlook data file:
    • Go to File > Account Settings > Account Settings...
    • Select your data file and click Open File Location.
    • Close Outlook and run the "SCANPST.EXE" tool on your data file.
    1. Sometimes, removing and re-adding the problematic email account in Outlook can resolve sync issues.
    2. Double-check that your Gmail or webmail account settings are set to allow syncing with Outlook. For Gmail, this may include checking your IMAP settings under "Forwarding and POP/IMAP" in Gmail settings.

    Note that sometimes syncing may not be instant. Give it a little time to see if the update will eventually be reflected on the device.

    Please feel free to contact me if you have any queries.

    Best,

    Jake Zhang