Office documents opened from OneDrive often are write-protected

IniobongNkanga-8038 681

Hello

Please i need your help on this issue.

WE are having an issue with Office 365 documents randomly opening as write-protected from OneDrive.

We are trying to open the document from the OneDrive desktop application and the same via latest opened files popup list showing when first opening excel without any document active,

The same file can shift between opening fine and the next time being write protected 5 seconds later.

The document are on my personal OneDrive.

The main menu bar icon in MAC OS says files are synced when clicking on it.

There is no issues with these files when I open them from OneDrive in a web browser or when using OneDrive desktop application on windows 11, only problem when using MAC and I have tried 2 different MAC, same issue. I have reinstalled the whole office suite without any solution.

The document is not stored in a shared folder?

For example. The same file, opened from last opened documents list inside Excel is = write protected, and the auto-save is greyed out on one file. Closing Excel and opening the same file again by clicking on it via OneDrive files folder in MAC OS GUI file system makes the file open up fine.

Emi Zhang-MSFT 25,551 Reputation points Microsoft Vendor

2024-07-17T08:54:32.49+00:00
Hi,Is the Office login account the same as the one you use to access OneDrive?

Did this problem appear in all Office files?

Did you try to open the Shared file from other users'?

I suggest you try to remove and re-sing the Office license for mac:

Open Word- Sign Out from the Word app- Quit all Office app.

Go to the Finder- Applications- Utilities- Keychain Access- Remove the Identities related to Microsoft Office.

Use License Removal tool to remove the Office license files on the Mac: https://support.microsoft.com/en-us/office/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193#

Restart your Mac> Re-open any Office app such as Word> Sign in with the new account

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IniobongNkanga-8038 681 Reputation points

2024-07-18T11:02:15.49+00:00

Hello Emi Zhang-MSFT

Thanks for the info, I did that.

I also did the terminal command here:

https://learn.microsoft.com/sv-se/office/troubleshoot/activation/another-account-already-signed-in

I have resynced and waits for the about 70 000 “changes” that the resync process goes through, now twice.

After every time all files are synced I now see a message “preparing upload”

I still get the “write protected” state on some files so perhaps there is still some mix of multiple licenses conflict in the background or something.

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Office documents opened from OneDrive often are write-protected

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