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If I am doing an IMAP migration, do all of the emails have to be user accounts, or can they be set up as shared emails in exchange?

Kimberly 0 Reputation points
2024-07-18T16:20:35.28+00:00

We have approximately 80 emails that are dedicated to each of our clients, these mail boxes need to be migrated over using IMAP but they are going to be shared emails as we have several internal people who take care of each account. When they are migrated over does each one have to be a licensed user and then converted to a shared email, or can they just be set up in exchange as a shared email and only our employees be set up as users? If I didn't need the history in these accounts I would set them up after the fact, but I do need the history.

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  1. JR K Yoshikawa 566 Reputation points
    2024-07-18T16:48:29.1366667+00:00

    Each user must have License ＆Mail account, then user can access shared Mailbox.

  2. kguntaka 3,095 Reputation points Microsoft Vendor
    2024-07-19T10:22:37.3333333+00:00

    Hi Kimberly,

    Each email account must first be configured as a licensed user mailbox in order to facilitate the IMAP transfer, as mentioned by JR K Yoshikawa. You can then convert these user mailboxes to shared mailboxes after the migration is finished. You can set up shared access for your team and save the email history in this way.

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