Unable to View Scheduled Certification Exam in Dashboard

Question

I'm experiencing issues with my Microsoft Certification account and exam visibility:

1. Email Change: My account is linked to a former employer's email address. How can I update this to my personal email?
2. Exam Visibility: I have an upcoming certification exam scheduled, but it's not showing in my dashboard or learning portal. How can I view or confirm my exam details?
3. Pearson VUE Access: I'm having trouble accessing my exam information through Pearson VUE. What steps should I take to resolve this?

Can you please provide guidance on addressing these issues? If this requires sharing sensitive information, what's the best way to securely communicate with support?

Thank you for your assistance.

Answer 1

Hi @David Godin ,

Microsoft Certification / Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:

Microsoft Training Support Forum

Microsoft Certification - Exam Registration/Scheduling

Microsoft Certification - Profile/MCID Assistance

Microsoft Certification - Profile/Account Linking

It's possible to ask questions by clicking on "Get Started" -> "Ask a Question"

or "Ask a new question >" and Learn/Cert Moderators will help you.

Pearson VUE Support:

Pearson VUE - Customer Service

Pearson VUE - Chat

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten