OFFICE 365 WORD and EXCEL Files from Recent List Won't Open

Question

Recently, within the past few days,when attempting to open OFFICE 365 WORD or EXCEL files in the 'Recent' list; I am prompted to sign on. Eventually a message appears "Sorry, we couldn't open 'https://d.docs.live.net/56B586A70394CA/" followed by the filename path

The files are accessible from File Explorer and OneDrive

Answer 1

Hi Eric Firth,

Thank you for reaching out to us on the Microsoft Q&A forum.

Here are a few steps you can try to resolve the problem:

1. Sign In to Office Apps:

•    Launch Word or Excel.
•    Navigate to File > Account.
•    Check if you’re logged in under User Information. If not, sign in using your Office 365 credentials.

2. Update Office:

•    Updating Office can sometimes fix integration issues. Go to File > Account > Update Options > Update Now in any Office application to check for updates.

3. Clear Office Cache:

•    Close all Office applications.
•   Open File Explorer and enter '%localappdata%\Microsoft\Office\’ in the address bar.
•    Find and delete any folders named 'OfficeFileCache' or similar.

4. Check OneDrive Settings:

•    Ensure OneDrive is properly connected to your Office apps and is syncing correctly. Open OneDrive settings and verify that "Use Office applications to sync Office files that I open" is enabled under the Office tab.

5. Reset Office Settings:

•    If the issue continues, you might need to reset Office settings. Go to File > Options > Advanced, scroll to the General section, and click Reset.

6. Re-link OneDrive:

•    Try unlinking and re-linking OneDrive. Right-click the OneDrive icon, choose Settings, go to the Account tab, and select Unlink this PC. Follow the instructions to set up OneDrive again.

7. Repair Office:

•    If none of the above steps work, consider repairing your Office installation. Go to Control Panel > Programs and Features, find Microsoft Office, select Change, and then choose Repair.

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