SharePoint Promotional Search results error

Question

Hi,

We are using SharePoint classic search wherein we have configured Promotional Results, and it works fine, except for the below case.

When we are searching with one of the keywords in promotional results, it is showing an error in search results even though it is loading the Promotional results correctly.
Error: "Your search result might not be what you expect because your query might not be the right one". We have validated the keyword configured in Promotional results.

Please advise on this error message.

Thank you.

PromotionalResults error.png

Answer 1

This error in SharePoint usually indicates that the search query might not be well-formulated or there are issues with the configuration of the promotional results. Here are some possible causes and solutions:

1. Query Syntax: Ensure that the query is using the correct syntax. Sometimes, the system interprets the query as an advanced query (Keyword Query Language - KQL) and finds a syntax issue.
2. Search Settings: Make sure that the search settings for the site and document library are correct. Check if the "Allow this site to appear in search results" option is enabled.
3. Permissions: Verify that you have the necessary permissions to access the content you are searching for. If you do not have permission to view certain files, they will not appear in the search results.
4. Indexing: It might be that the content has not yet been indexed by the search system. Try reindexing the site or document library.
5. Keywords: Review the keywords configured in the promotional results to ensure they are correct and relevant to the content you want to promote.

If you need further assistance, I recommend contacting your organization's SharePoint administrator to check the specific settings of your environment.

https://learn.microsoft.com/en-us/sharepoint/troubleshoot/search/search-results-missing

https://support.microsoft.com/en-us/office/not-getting-the-search-results-you-re-looking-for-in-sharepoint-d80687f7-1010-4e6d-add9-584b423289d9

If there are any misunderstandings, please let me know

Best regards，

Maycon Novaes

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