Issue : Not able to do mstsc locally for Azure Virtual Machine : testvm

Ganapathy, Mahesh 0

Issue : Not able to do mstsc locally for Azure Virtual Machine though redeploying , reset-ni, static ip , restarting and all other options were tried, Please let me the know the solution

Andreas Baumgarten 111.1K Reputation points MVP

2024-10-04T09:31:48.75+00:00

Hi @Ganapathy, Mahesh ,

please check the Network Security Group(s) (NSGs) associated with the vNet and/or the VM.

What kind of error message do you get?

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten
Ganapathy, Mahesh 0 Reputation points

2024-10-04T09:53:12.5733333+00:00

thanks for the update and I have attached the error of the NSG and seems DenyAllInBound is Deny, am not sure here if this is causing the issue and how to edit or set it to Allow
Ganapathy, Mahesh 0 Reputation points

2024-10-04T09:57:29.4266667+00:00

Please see attached NSG file
Ganapathy, Mahesh 0 Reputation points

2024-10-04T10:14:48.23+00:00

am not using any vNet as of now since I wantto test on open network and then later configure with Vnet.

1 answer

Nikhil Duserla 2,750 Reputation points Microsoft Vendor

2024-10-04T10:15:39.5166667+00:00

Hi @Ganapathy, Mahesh,

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

We understand from your query that you are experiencing an issue while trying to connect VM through mstsc.

Firstly, I can't see your attached file. Could you please share a screenshot or describe the error you received?

Navigate to the Azure portal >> Go to Virtual Machines and select the VM >> Networking. Check whether an NSG is associated with the Virtual Network. If not, please associate the NSG.

If it is associated, please check that port 3389 is enabled. Please find the screenshot for your reference.

If you have any further queries, do let us know.

If the answer is helpful, please click "Accept Answer" and "Upvote it."
Please sign in to rate this answer.
Ganapathy, Mahesh 0 Reputation points

2024-10-04T10:24:23.74+00:00

Please see Error.png

Nikhil Duserla 2,750 Reputation points Microsoft Vendor

2024-10-04T10:35:03.39+00:00

Hi Ganapathy, Mahesh,

I am unable to see the error.png. Please share screenshot instead of png file.

Ganapathy, Mahesh 0 Reputation points

2024-10-04T10:42:43.6033333+00:00

Ganapathy, Mahesh 0 Reputation points

2024-10-04T10:48:43.1433333+00:00

Though the said VM is in healthy state without any issues like up and running fine, still not able to mstsc locally, also start and stop works fine.

Nikhil Duserla 2,750 Reputation points Microsoft Vendor

2024-10-04T10:55:47.5333333+00:00

Hi Ganapathy, Mahesh,

Thank you for sharing information. I just want to confirm have you followed with given steps above.

Ganapathy, Mahesh 0 Reputation points

2024-10-04T11:01:35.78+00:00

yes, followed all possible solution and solutions.

Nikhil Duserla 2,750 Reputation points Microsoft Vendor

2024-10-04T11:05:25.9866667+00:00

Hi Ganapathy, Mahesh,

We see in your screenshot that you are trying to RDP using the private IP address. We recommend that you try using the public IP address, and you should be able to connect to the VM.

Ganapathy, Mahesh 0 Reputation points

2024-10-04T11:16:19.0866667+00:00

yes it is

Ganapathy, Mahesh 0 Reputation points

2024-10-04T11:17:35.04+00:00

with public ip only am connecting and shown screenshot is public ip

Nikhil Duserla 2,750 Reputation points Microsoft Vendor

2024-10-04T11:21:57.6+00:00

Hi Ganapathy, Mahesh,

Thank you for your patient.

Have you associated the NSG and enabled port 3389? Also, please try connecting to the VM using a different network (ISP).

Ganapathy, Mahesh 0 Reputation points

2024-10-04T11:37:41.65+00:00

same issue

Nikhil Duserla 2,750 Reputation points Microsoft Vendor

2024-10-04T11:43:05.6933333+00:00

Hi Ganapathy, Mahesh,

Have you tried resetting the NIC? If not, please reset it and try to connect to the VM through RDP. If you're still facing the issue, I would request that you share your deployment steps here so I can investigate and try to resolve the problem.

Nikhil Duserla 2,750 Reputation points Microsoft Vendor

2024-10-07T11:11:44.09+00:00

Hi Ganapathy, Mahesh,

To help you further with this issue, I would like to know a few details.

Could you please share a screenshot of the networking inbound port rules that you have added to the NSG?

Please check the status of the VM Agent? If you're agent status is not ready. Troubleshoot Azure Windows VM Agent issues https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/windows/windows-azure-guest-agent

When connecting to the VM, please make sure you have followed the steps below:

Local account: This is usually the local account username and password that you specified when you created the virtual machine. In this case, the domain is the name of the virtual machine, and it is entered as vmname*username*.

Domain joined VM: If the VM belongs to a domain, enter the username in the format Domain*Username*. The account also needs to either be in the Administrators group or have been granted remote access privileges to the VM.

Domain controller: If the VM is a domain controller, enter the username and password of a domain administrator account for that domain.

https://learn.microsoft.com/en-us/azure/virtual-machines/windows/connect-rdp#connect-to-the-virtual-machine

If you are still unable to connect to the VM via RDP, you can try to connect to the VM using the Azure portal. To do this, go to the VM in the Azure portal, click on the "Connect" button, and select "RDP". This will download an RDP file that you can use to connect to the VM.

Try disabling Network Level Authentication (NLA) and attempt to connect via RDP. This might help bypass any authentication-related issues. Settings>>System>>Remote Desktop>>Untick the checkbox.

If you have any further queries, do let us know.

Nikhil Duserla 2,750 Reputation points Microsoft Vendor

2024-10-08T10:07:03.88+00:00

Hi Ganapathy, Mahesh,

Did you get any chance to look into the above answer and if it is helpful for your requirements?

Nikhil Duserla 2,750 Reputation points Microsoft Vendor

2024-10-09T16:33:22.91+00:00

Hi Ganapathy, Mahesh,

Can you please share the update?
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Issue : Not able to do mstsc locally for Azure Virtual Machine : testvm

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