Hi @Anne ,
Reporting Services uses encryption keys to secure credentials and connection information that is stored in a report server database.
It is necessary to restore the backup copy of the encryption key when any of the following events occur:
Changing the Report Server Windows service account name or resetting the password. When you use the Report Server Configuration Manager, backing up the key is part of a service account name change operation.
Renaming the computer or instance that hosts the report server (a report server instance is based on a SQL Server instance name).
Migrating a report server installation or configuring a report server to use a different report server database.
Recovering a report server installation due to hardware failure.
More details about SSRS encryption keys please refer:
So if you changed the existing server from one name to another that hosts the report server, please also remember to restore encryption key.
Regards,
Zoe
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