cant log in my azure portal

Question

cant log in my azure portal

alaa amin ahmed 45

When I tried to sign in to the Azure portal, after entering the information, I did not receive approval from the Microsoft Authentication app I did not receive any notifications on the app and I removed the app and reinstalled it again to no avail Note that the email accounts including the account linked to the Azure portal are working on the app when i try to login outlook mail and I receive notifications normally I have tried multiple browsers and incognito mode as well What can I do?

I tried to choose the authentication method using the certificate, but all attempts failed.

Screenshot 2025-03-11 132725 Screenshot 2025-03-11 133015

Raja Pothuraju 43,660 Reputation points Microsoft External Staff Moderator

2025-03-18T21:25:52.4533333+00:00
Hello @alaa amin ahmed,

Based on your description, I see you are unable to login into Azure Portal due to an incomplete MFA process and looking to reset your MFA for your user.

In this situation, you need to contact your other Global administrator to reset your MFA registration.

Please share these steps with another global administrator in the tenant to reset your MFA.

To manage user settings, complete the following steps:

1.Sign in to the Microsoft Entra admin center as at least an Authentication Administrator.

2.Browse to Identity > Users > All users.

3.Choose the user you wish to perform an action on and select Authentication methods. At the top of the window, then choose “Require re-register MFA” options for the user.

Then you can login back to any office application and register with new MFA auth method.

If you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Tenant ID/Domain Name (Onmicrosoft.com)

Country

TimeZone

We can then connect offline to discuss further and assist you in resolving this issue.
alaa amin ahmed 45 Reputation points

2025-03-19T20:14:37.56+00:00

hi raja

thanks for your supporting me

please tell me how can i send private message to you
Raja Pothuraju 43,660 Reputation points Microsoft External Staff Moderator

2025-03-19T22:41:37.7533333+00:00

Hello @alaa amin ahmed,

You can click on Private message option which is available below to your question.

Answer accepted by question author

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Raja Pothuraju 43,660 Reputation points Microsoft External Staff Moderator

2025-03-18T21:25:52.4533333+00:00

Hello @alaa amin ahmed,

Based on your description, I see you are unable to login into Azure Portal due to an incomplete MFA process and looking to reset your MFA for your user.

In this situation, you need to contact your other Global administrator to reset your MFA registration.

Please share these steps with another global administrator in the tenant to reset your MFA.

To manage user settings, complete the following steps:

1.Sign in to the Microsoft Entra admin center as at least an Authentication Administrator.

2.Browse to Identity > Users > All users.

3.Choose the user you wish to perform an action on and select Authentication methods. At the top of the window, then choose “Require re-register MFA” options for the user.

Then you can login back to any office application and register with new MFA auth method.

If you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Tenant ID/Domain Name (Onmicrosoft.com)

Country

TimeZone

We can then connect offline to discuss further and assist you in resolving this issue.
alaa amin ahmed 45 Reputation points

2025-03-19T20:14:37.56+00:00

hi raja

thanks for your supporting me

please tell me how can i send private message to you
Raja Pothuraju 43,660 Reputation points Microsoft External Staff Moderator

2025-03-19T22:41:37.7533333+00:00

Hello @alaa amin ahmed,

You can click on Private message option which is available below to your question.

Answer 1

Hello @alaa amin ahmed,

As we discussed over team's call, the issue relates to a tenant lockout situation where no other global admin in the tenant has the necessary admin rights to re-register MFA.

To resolve this, we engaged our Data Protection team through a support ticket. Please connect with our support team via the ticket, and they will assist you in resolving the issue.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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cant log in my azure portal

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