Hi,
After some research, it seems others who meet the similar issue may also doing the upgrade from Windows 7 to Windows 10. However, I didn't find official statement about the issue. If you would like to find the root cause of the issue, it's recommended to open a case with MS.
Link to open a case with MS:
https://support.microsoft.com/en-us/gp/customer-service-phone-numbers
If you just want to feedback the issue, you may turn to the feedback link:
Thanks for your time!
Best Regards,
Anne
If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.