Form Recognizer Labelling Tool: "Timed out, sorry, it seems that the training process took too long"

Question

Training custom models via Labelling Tool(v2.1-preview.3) is giving "Timed out, sorry, it seems that the training process took too long" error. I am having this issue only in one project which has quite long dynamic table. Is there any solution or workaround for this issue?

Answer 1

Thanks for the feedback and sorry for the experience. We have forwarded this issue to product team and hope this can be solved soon. At the meantime, I could enable you a one-time-free ticket to assign one support engineer help with this issue. Please do let me know if you have no support plan to create an ticket and I am willing to do so.

Regards,
Yutong

Answer 2

Hi @sylmz ,

I’ve enabled one-time Free Technical Support for you. To create the support request, please do the following:

• Go to the Health Advisory section within the Azure Portal: https://aka.ms/healthadvisories
• Select the Issue Name "You have been enabled for one-time Free Technical Support"
• Details will populate below in the Summary Tab within the reading pane and you can click on the link "Create a Support Request" to the right of the message

Let me know what your support request number is so that I can keep track of your case. If you run into any issues, feel free to let me know.

Regards,
Yutong