driver won't migrate

Question

I just got a new driver, and it was working fine for an hour or so, before I experienced the same problem which was the reason I got a new driver in the first place: I could no longer access the driver. It says it's connected, and I heard the ding when I plugged it in, but I can't access it. This is what it said in the events tab in disk management:

Device settings for USBSTOR\Disk&Ven_ChipsBnk&Prod_Flash_Reader&Rev_5.00\6&1365b527&0 were not migrated from previous OS installation due to partial or ambiguous device match.

Last Device Instance Id: USBSTOR\Disk&Ven_General&Prod_UDisk&Rev_5.00\6&18313dd9&0&_&0

Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}

Location Path:

Migration Rank: 0xF000FC000000F120

Present: false

Status: 0xC0000719

How do I fix this?

Answer 1

Hello, C Dominguez

Welcome to the Microsoft Community.

Thank you very much for your feedback. I have carefully read the information and problem description you provided.

I understand the problem that this problem has caused you. According to the error log you provided, your USB storage seems to have a problem and cannot be used. There are many reasons for this problem. I can't provide you with the exact cause of the problem. I suggest that you can try the following methods to gradually narrow down the scope of the problem, which may help you.

Method 1. Use commands to completely reset the USB storage

Press Win + S to open the search box and enter cmd.

Right-click the command prompt and select "Run as administrator".

Type diskpart in the command prompt and press Enter. This will start the diskpart tool, in which you can perform a series of disk management tasks.

Type list disk and press Enter. Find the disk number that needs to be initialized (assuming it is Disk 1 here).

Type select disk 1 and press Enter, making sure to replace 1 with the actual disk number.

Type clean and press Enter. This will delete all data and partition tables on the disk, ensuring that the disk enters an uninitialized state.

Type format fs=ntfs quick and press Enter.

This will quickly format the disk partition and use the NTFS file system. You can choose other file systems such as exFAT or FAT32 as needed.

Type assign and press Enter. This will automatically assign an available drive letter to the new disk partition.

Type exit and press Enter to exit the diskpart tool.

Method 2. Check the computer USB interface

Most external hard drives are connected to the computer via a USB interface. Therefore, when you encounter a device not migrated error on an external hard drive, first check whether the USB port on the computer is working properly.

Most USB ports are exposed and have accumulated a lot of dust because they have not been covered for a long time. We recommend that you wipe them carefully with a soft dry cloth. If your computer has a free USB port, you can try to change the port and plug the external hard drive connection data cable into another port.

In addition, you can also check whether the current USB interface is working properly by replacing other USB devices (mouse, keyboard, etc.).

Method 3. Reset BIOS and Update

The Plug and Play feature allows automatic and dynamic connection of hardware and drivers, and usually, there is no problem with this feature. However, when your computer uses incorrect BIOS settings, the Plug and Play feature will be forced to stop, resulting in a device not migrated error on the external hard drive. To do this, you need to reset the BIOS to factory settings. In addition, updating the computer's BIOS is also a viable solution.

Restart the computer, wait for the screen to light up, and then repeatedly press the BIOS key to enter the motherboard BIOS (the specific key varies depending on the type of motherboard, you can find it yourself).

In the BIOS settings, click the "Load Setup Defaults" option, and then click "Yes" in the pop-up confirmation window to reset the BIOS to factory settings.

Note: In addition to this, you can also reset the BIOS by discharging the motherboard.

Check your computer motherboard, determine the motherboard manufacturer, and visit the corresponding website on the browser. If you have a laptop, you can find the motherboard manufacturer on the laptop brand website.

Download the new BIOS version and unzip it, then restart the computer to enter the BIOS settings.

Find the BIOS update option from the BIOS settings, and click Update BIOS.

Method 4. Update Chipset Driver

If your computer's chipset driver is too old, it may also cause the external hard drive device not migrated error in Windows. Therefore, you can try to update the chipset driver to fix this error.

Press Win+X and open the Device Manager in the menu, find the problematic driver, then right-click and select the "Update Driver" option.

Select the "Search automatically for drivers" option in the pop-up window to complete the driver update task.

If Windows does not find a suitable driver, you may need to visit your motherboard manufacturer's official website to download and install the latest driver manually.

Best regards

Brian - Microsoft Community Support Specialist