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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 14.000000000000002%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Hi,
I have recently started using Azure cognitive services and I'm training a model using custom Form recognizer on https://fott-preview.azurewebsites.net/.
While training i get the error saying " Internal error occurred, Error: -2147467261"
If anyone has any idea why this might be happening, please let me know.
Thanks.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 1%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYM%3C/text%3E%3C/svg%3E)
I am sorry to hear your experience. It's a little bit difficult to debug this without more information. To solve your issue fast In this situation , I would like to offer you a one-time-free ticket if you don't have a support plan. Please let me know if you need that. ^^
Regards,
Yutong
Hi Yutong,
Thank you, I would really appreciate if you can look into it and help me resolve this issue.
Regards,
Jiniv
Hello,
I’ve enabled one-time Free Technical Support for you. To create the support request, please do the following:
• Go to the Health Advisory section within the Azure Portal: https://aka.ms/healthadvisories
• Select the Issue Name "You have been enabled for one-time Free Technical Support"
• Details will populate below in the Summary Tab within the reading pane and you can click on the link "Create a Support Request" to the right of the message
Let me know what your support request number is so that I can keep track of your case. If you run into any issues, feel free to let me know.
Regards,
Yutong
Hi,
I was trying to create a new request but got the below message. Could you please look at it if this is something related to the issue.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 80%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENF%3C/text%3E%3C/svg%3E)
Hello, I am now trying this today too and I am getting the same internal sever error.
is there a problem with the service? I have tried both the hosted azure web app and a local one in docker.
the labelling tool, or C# SDK returns the same error.
@jiniv thakkar Could you please share any clue in events?
@Nathan Freeman-Smith I am checking internally to see any issue happen in this service. Sorry for the experience.
Regards,
Yutong
Thank you, looking forward to a reply. Been trying this for a couple of days and stuck with this internal server issue now!
@Nathan Freeman-Smith Could you please share your Azure subscription ID and resource name and training dataset if that is not confidential to me so that we can take a look?
@jiniv thakkar Could you please confirm the resource name and training dataset if that is not confidential ? Resource name "SAnlrModel"
Regards,
Yutong
@jiniv thakkar @Nathan Freeman-Smith @CTM Salto Grande @Graeme Malcolm [MSFT]
Please also make sure you are in Standard tier if you fails for training custom model, since it only for standard tier. I have forwarded this bug to product team for investigation and fix. More information will be updated here.
Regards,
Yutong
Hi,
Yes the resource name is : "SAnlrModel"
I'm using a blob container in sanlrstorage storage account: "saimages" to store images.
Thanks.
I tried upgrading the pricing tier of my cognitive service to S0. but the training still failed. are there any other updates that needs to be refresh ?
Please let me know.
Regards,
Jiniv
Hello, Thanks for the update. I did try both the free and standard tier yesterday but they had the same result. Ill test standard again today.
Ill send a PM with my subscription details
Thanks for the information, I have deleted your information for security.
We are sorry for the experience. Investigation is still going on. At the meantime, could you please make sure you migrate to 2.1GA version on both labeling tool and API? please use this Analyze - Form OCR Testing Tool (fott-2-1.azurewebsites.net)
Regards,
Yutong
Hello everyone,
Thanks for the waiting. This issue has been confirmed from PG is resolved and the fix has been rolled out. Please retry and let me know if you still have issue.
Regards,
Yutong
Thank you, I had a play around with this yesterday too and I can confirm its working for me on the latest preview, and on a free tier as well.
Please let me know if you still have issue here. Feel free to accept the answer if you feel this is helpful so that I can close the loop on my end! Appreciate!
Regards,
Yutong
Hello, I am now trying this today too and I am getting the same internal sever error.
is there a problem with the service? I have tried both the hosted azure web app and a local one in docker.
the labelling tool, or C# SDK returns the same error.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 65%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Hello I'm having the same problem
@CTM Salto Grande Could you please share your Azure Subscription ID, resource name and dataset if that is not confidential? Thanks.
Hello @CTM Salto Grande , @Graeme Malcolm [MSFT] , @Mark Lester @jiniv thakkar
We are sorry for the experience. Investigation is still going on. At the meantime, could you please make sure you migrate to 2.1GA version on both labeling tool and API? please use this Analyze - Form OCR Testing Tool (fott-2-1.azurewebsites.net)
Regards,
Yutong
Thank you very much for your answer
With the version 2.1 and the same connection settings, now the problem is other ...
I Already checked the CORS configuration and the permissions and expiration of the SAS token
@CTM Salto Grande Thanks, a fixing is rolling out. I will update here if I can get a confirmation of fixing done.
Regards,
Yutong
Sounds great, looking forward to trying it out.
Thank you for the support and fast response!
I retry with the api version 2.0 and I was able to verify that it is working now.
I was able to train a model and analyze forms
Thank you!
Seems to be working for me too now on v2.1 preview 3!
will have a play around with it over the weekend, thanks so much for getting that sorted!
Also seeing this issue - happens when using both C# and Python SDKs with code that worked OK a week or so ago.
For C# I've tried Azure.AI.FormRecognizer version 3.0.0 and version 3.1.1 with the same result.
Repro instructions are at https://github.com/MicrosoftLearning/AI-102-AIEngineer/blob/master/Instructions/21-form-recognizer.md
I'm not really comfortable sharing that in a public forum, but if you follow the steps I linked to above you should be able to repro the issue.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 48%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
I'm also encountering this issue;
I have tried the hosted azure web app and FOTT and I'm getting the same error
