Hi,
There are many file recovery software like Recuva out there that can help recover lost files.
But the only problem is that you have a limited time before the files get overwritten and impossible to recover. The exact amount of time you have depends on how you use your computer and how much empty space you have on your storage device. If you have just a few GB of storage space left, the chance that some application will overwrite your files is much higher than if you have hundreds of GB of storage space available. If the files are over written, it would be near to impossible to recover them.
If you can’t locate a lost file from your backup, then you can use Windows File Recovery, which is a command line app available from the Microsoft Store. Use this app to try to recover lost files that have been deleted from your local storage device (including internal drives, external drives, and USB devices) and can’t be restored from the Recycle Bin. Recovery on cloud storage and network file shares is not supported.
https://support.microsoft.com/en-us/windows/rec...
Another is disk drill
https://www.cleverfiles.com/howto/recover-files...
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Hope that works for you.
If that is not the case, please kindly attach a screen-shot of the issue so we could work towards resolving it.
Regards,
Lee