Authentication Failed Error on mobile phone

Question

When trying to access my email on my android phone, it says authentication failed.  I logged into my account on the computer, and it works.  I deleted my account on my phone and tried to set it up again.  I still get the authentication error.  Any ideas??  I have been getting my emails on my phone for over 3 years with no problem (same account.

Answer 1

I have Android 4.03 and this wouldn't work.  It isn't just a firmware issue, it is a problem with the app which only seems to work when you're on Wifi (not when on 3G/4G/LTE).

There are good instructions how to get rid of the app and go back to the old Hotmail app in the 'most helpful reply' here: http://answers.microsoft.com/en-us/windowslive/forum/mail-sync/why-does-my-phone-app-for-outlookcom-keeps-giving/c52c6772-c73e-4014-adbe-b9a7cff3c041?page=1

Answer 2

I too have had the same problem. This is very frustrating. I cannot access my mail through my hotmail app anymore, and the outlook app does not work right. Authentication failed. Why does this change have to take place in the first place?

Answer 3

Hi,

 

Can you confirm if you've changed your password recently? This issue usually occurs when using a long password that your device's application cannot read due to character limits. The initial step to resolve this issue is to change your passwordto a shorter one (try using an alpha numeric password to make it a strong one), remove the account from your mobile phone then set it up again once your password has been changed.

If this doesn't help, kindly post the exact error message that comes up on your screen so that we can further investigate the issue.

 

Thanks!

I have the same problem and your guidance does not help. The error message is: "Connection failed. Authentication error."

Answer 4

I have the same issue. Able to launch application. Use the login information and asks what permissions the app will have. Selected "Yes", shoots to next screen "Validating Account". The App reply’s with "Authentication Failed Try Again"

 

Logged in to Outlook.com on the Desktop, as well as on the mobile browser, and worked fine.

 

Phone Model: SAMSUNG-SGH-I997

OPS: Android 2.2

Firmware Version: 2.2.1

 

 

 

Outlook is not running on for older firmware. I updated my firmware to 2.3.6 which is the latest version and outlook started up with no issue for me.

Can find out how to update your firmware from here http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00045584&fm_seq=46246 show you how to update for most Samsung phones. Microsoft should make sure they do all firmware not just the newest but what do I know. lol

Answer 5

Hi,

Can you confirm if you've changed your password recently? This issue usually occurs when using a long password that your device's application cannot read due to character limits. The initial step to resolve this issue is to change your passwordto a shorter one (try using an alpha numeric password to make it a strong one), remove the account from your mobile phone then set it up again once your password has been changed.

If this doesn't help, kindly post the exact error message that comes up on your screen so that we can further investigate the issue.

Thanks!