There was an error processing your request for New Outlook Copilot

Question

I try to use copilot (for work) on new outlook, but I can't process it.
It always show error "There was an error processing your request". How to solve ?

Answer 1

Hello Nawapon Somthong,

Greetings!

Thank you for posting on Microsoft Community!

For your concerned issue regarding Copilot in the New Outlook, may I ask have you installed the latest updates for Copilot for Microsoft 365? It did introduce some new features in January updates. In order to resolve your issue in a timely manner, would you please:

1. Verify your Copilot subscription status: access the Microsoft 365 admin center as global admin, go to Billing > Licenses.
2. Install all required applications which seamlessly integrate with Microsoft Copilot for Microsoft 365 and other applications. More details can be referred in Prerequisites for Microsoft Copilot for Microsoft 365
3. We also recommend you to post on the dedicated Copilot for Microsoft 365 forum to see if there are any workarounds.

Appreciate your patience and understanding and thank you for your time and cooperation.

Answer 2

Dear Nawapon Somthong,

Good day.

Thank you for posting to Microsoft Community.

We've received your query, and you can expect to receive response from one of our community moderators accordingly.

At this point, we appreciate your patience and cooperation. Thank you.