How can i permanently release an email ID from getting into quarantine

Question

I am receiving multiple emails from a specific email Id on a daily basis and exchange server always put the emails into quarantine. Is there a way i can set this email id as trusted email to prevent this for happening?

Answer 1

Adding allowed senders and domains in the anti-spam policies should be avoided.
You have a number of choices as documented here to allow these messages:

create-safe-sender-lists-in-office-365

I would also recommend running the Best Practices tool against your Office 365 policies and fixing any issues as you deem fit:

recommended-settings-for-eop-and-office365-atp

There is a new PowerShell Module that you can download called the Office 365 Advanced Threat Protection Recommended Configuration Analyzer (ORCA) that helps determine some of these settings. When run as an admin in your tenant, Get-ORCAReport will help generate an assessment of the anti-spam, anti-phish, and other message hygiene settings. You can download this module at https://www.powershellgallery.com/packages/ORCA/.

Answer 2

Hello @ChristoforouEliana-5646 ,

You can add the email address or domain as a safe sender. In outlook right click the mail and select as below:

Please mark as "Accept the answer" if the above steps helps you. Your suggestion will help others also !

Regards,
Manu

Answer 3

Which version of Exchange are you using?
If you are using Exchange Online, you can also modify the default spam filter rule to "Always deliver email from" someone in EAC: