Split screen when opening documents

Question

When I open a document, only half the page displays.  It's as if it's opening in split screen mode, but only the top shows.  Then if I change a view and then revert, it shows the entire document as it should.  Then if I minimize to use a different window it will go back to a split type screen.

Answer 1

Hi Steve,

I'm Chris, a Software Engineer with the Office Word team.  Thank you for reporting this issue, and also thanks for the useful video.  It looks like Word mistakenly believes the touch keyboard is visible.  I have a few suggestions that may fix your problem:

• Try showing and hiding the touch keyboard.  The easiest way to do this is to tap or click on the touch keyboard button (which looks like ).  That button will both show and hide the touch keyboard, so you just have to press it twice.  I don't see the Windows taskbar visible in your screenshot, but in this picture it's the button with a green box around it:

• Try resizing Word, for example un-maximizing it and re-maximizing it.  Based on your initial post it sounds like you might already be doing this.
• Try closing Word, then in Windows go to Settings > Devices > Typing.  Under the "Touch Keyboard" heading, turn off the "Show the touch keyboard when not in tablet mode and there's no keyboard attached" setting.
• Try rebooting your computer.  This is wishful thinking, but it really does sometimes work.

Please post and let us know if any of these steps helped, or even if none of these steps helped!  If none of these steps helped, it would be great if you could answer these questions for me:

1. Do you ever use touch input with this computer?
2. Is this computer a tablet with a detachable keyboard?  Do you ever detach the keyboard?
3. What happens when you show the touch keyboard, like in suggestion #1? Does the document page get even smaller, or stay the same size?  Is the top of the touch keyboard flush with the bottom of the document page?
4. What version of Windows are you running?  Easiest way to check is to press the Windows button, then type "winver" and press Enter.

Best,

Chris

Answer 2

It doesn't matter what word file I open.  Even happens when I open a blank document.

I'm not sure what was going on besides using word to write my assignments for English 1010.

Office version:

Microsoft Office 365

Current Channel

Version 1703 (build 7967.2139 Click-to-Run)

https://drive.google.com/open?id=0B4xXfcZdDr1XMnRBa0NaeWJaNUU

This is a video of what happens when I open a new document.  Same as if I open any document.

Answer 3

Hi,

To better understand your concern about Microsoft Word, we'd like to know the following:

• If your concern is replicated on other Word files.
• The last activities performed on your device prior to your concern.
• The version of Office that you are using. To check this, you can perform the steps posted on this link.

We look forward to your response.