Custom Error Module Does Not Recognize This Error

Question

I enabled multi-authentication on my account to evaluate for our company. Once I did that was a huge mistake. My primary issue now is when I log in via web browser to access my Admin to disable it, when I click on the Admin icon, it opens up another web browser tab with "Custom Error Module Does Not Recognize This Error" so I can't access my Admin portal no longer - not even to contact support which is located in the Admin portal. Any ideas?

Answer 1

Hi Jeff,

Thanks for update in the private message. Glad to hear that you are able to access admin center to disable the multi-factor authentication.

Moreover, if you have any further question or encounter any other issues regarding Office 365 in future, please feel free to post a new thread in our forum. We are here to further assist you.

Best regards,

Shyamal

Answer 2

Hi Jeff,

Thank you for posting. May I know which URLs you are using to access Admin center?

You may try to check this issue via using InPrivate/Incognito browsing window with different browsers such as (latest Edge/Chrome/Firefox) to directly log in the admin center url at https://admin.microsoft.com to see whether the problem still occurs.

If there another Global admin in your organization, please ask them to see whether they can disable it.

Moreover, if you still having problem please provide us with detailed steps screenshot which you tried about the issue via the Private Message for further analysis.

Best regards,

Shyamal