Cannot receive verification code through SMS in Iraq

Question

It has been a long time and Microsoft still haven’t fixed this issue. In my country Iraq we cannot receive any verification codes by using phone number.

I lost access to my main Microsoft account because of this issue and I cannot recover it since the information I have is not enough for Microsoft to verify me while having my personal phone number linked to my account. This is very disappointing I tried contacting my phone services and all they say is that the issue is not from their side.

This is a huge issue many people in Iraq can’t link their phone numbers to their accounts and many others are losing access to their accounts like me because of this issue.

I hope someone from Microsoft team will actually do something about this problem.

Our phone numbers here:

Asiacell: +964 77X XXX XXXX

Zain: +964 79X XXX XXXX

KOREK: +964 75X XXX XXXX

Answer 1

Hi Mohammed W, I'm Femi and I'd be happy to help you with your question. I am sorry you are currently experiencing difficulties in receiving verification codes by SMS in your region. I understand you want a feature that currently is not supported by Microsoft Word. In that case, I will suggest you to open a Feedback at Feedback Portal https://feedbackportal.microsoft.com/feedback for your request, which developers take a look. You can also upvote relevant items too there.

This is a forum mostly managed by staff"

Best Regards, Femi

Answer 2

Glad I could help!

Answer 3

Hi Femi,

Thank you for the kind reply. I will surely take a look at the link you have sent. I hope I can find a solution there.