Experiencing Authentication issues

Question

Experiencing Authentication issues

Shaqir Maliqi 0

Hi,

I'm new to Entra, i have some issues with

Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

Error details

Session ID

6b734f94866a4cc494aac9495d22f193

Resource group name

Subscription ID

Resource ID

Error code

401

Details

No access

Resource name

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Interaction required

The portal encountered an issue while attempting to retrieve access tokens. We suggest attempting to sign in again, or alternatively, continuing without access tokens, although this may result in a suboptimal user experience. Additional details: interaction_required: AADSTS160021: Application requested a user session which does not exist. Trace ID: 0f575613-d8c2-45c4-9c1d-8d2199433b00 Correlation ID: 198f80ec-cff7-4cfd-9c55-4cb593f37633 Timestamp: 2025-10-20 15:03:59Z. Click here to copy details

Sridevi Machavarapu 32,155 Reputation points Microsoft External Staff Moderator

2025-10-23T07:31:25.1433333+00:00
Hello Shaqir Maliqi,

The AADSTS160021: interaction_required error happens when the app tries to use a user session that doesn’t exist. This often occurs if you sign in with a personal Microsoft account connected to the default Microsoft Services tenant, which doesn’t allow administrative actions.

To resolve this:

Sign in with your company Microsoft Entra ID account that has the required permissions.

If you only have a personal account, you can create a free Microsoft Entra ID tenant here to become the Global Administrator.

Alternatively, invite your personal account as a guest in your company tenant and assign the necessary roles. Instructions are available here.

Use a private or incognito browser to clear old session tokens that may be causing the issue.

Hope this helps! Let me know if any further queries.

Please consider upvoting the comment if it's helpful for you in any way.
Sridevi Machavarapu 32,155 Reputation points Microsoft External Staff Moderator

2025-10-24T15:51:02.53+00:00

Hello Shaqir Maliqi,

Could you confirm whether your issue is resolved or still facing any errors?
Shaqir Maliqi 0 Reputation points

2025-10-27T15:12:43.83+00:00

Hi, not unfortunately. I believe one of the issue is that my domain is not verified that I own that. My emails at the moment are at gmail but i need Entra to get it work first then I will migrate from Gmail to Office. As per now, nothing is resolved.
Sridevi Machavarapu 32,155 Reputation points Microsoft External Staff Moderator

2025-11-03T18:31:11.87+00:00
Hello Shaqir Maliqi,

To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Tenant ID

Tenant domain name (e.g., contoso.onmicrosoft.com or verified custom domain)

Email address (affected account)

Azure subscription ID or billing information associated with the tenant (this helps confirm ownership)