******@cdspdq.onmicrosoft.com，Unable to view enterprise Windows licensing information

Question

Answer 1

Hi yuzhe feng,

Just checking in, were you able to get the issue resolved? If so, it would be great if you could mark the answer as Accepted so others in the community can benefit from your experience. Thank you!

Answer 2

Hello yuzhe feng,

You can follow these steps:

When you need help from Microsoft, start by visiting the official Microsoft Support page and sign in with your account. Select the product or service you’re having trouble with, such as Windows, Office, or Xbox. You’ll be guided through common solutions first, but if those don’t work, you can choose to open a support ticket. Depending on your region, you may be offered options like live chat, requesting a callback, or submitting an online form. Business or enterprise users can also open tickets directly from the Microsoft 365 admin center. Be sure to have details like your subscription ID, license number, or product version ready to speed up the process. Once submitted, you’ll receive updates on your ticket through your Microsoft account or email.

If this guidance helps, please click “Accept Answer” so others can benefit as well 😊. Let me know if you want help further. I’m happy to assist!

Answer 3

Hello yuzhe feng,

I can see the core issue immediately: you're caught between two different Microsoft accounts and tenants. In simply terms, it's like trying to use your personal house key to get into your corporate office; the systems are entirely separate. The second screenshot confirms this, as it shows the system is now expecting a company email address (the one ending in @cdspdq.onmicrosoft.com).

Here is the definitive solution:

1. Use Your Corporate Credentials: Please ensure you are signing in with your official company email address. This is likely the ******@cdspdq.onmicrosoft.com account or a custom domain (like @yourcompany.com) that your IT department has set up.

2. Use a Private/Incognito Browser Window: To prevent cached login sessions from interfering, open an InPrivate (Edge) or Incognito (Chrome) window and navigate directly to the Microsoft 365 admin center or Azure portal.

3. Let Your IT Admin Add You: If you are certain you are using the correct corporate account and it still fails, the error indicates your user account needs to be explicitly granted access to the specific licensing application. Your organization's IT administrator will need to add your account to the relevant security group or application within the 'Microsoft Services' tenant.

This is a common point of confusion, so you're not alone. Following these steps should get you the access you need. If this solution resolves the issue for you, please hit "Accept Answer", it helps others with the same problem find the right solution! 😊

Jason.