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device cannot start (code 10)
status_device_power_failure
hi! I need help how to fix this. I think i've tried everything already but nothing works.
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still having same issue
Re-install windows with full laptop reset : did not resolve
downloading drivers and firmware wizard : did not resolve
power cycling : did not resolve
deleting surface serial hub driver from device manger and resting : did not resolve
UEFI Menu : keyboard and is responsive when in this menu( touch option dose work )
any help would be appreciated thanks
also just finished re-installing windows via a USB instillation media also did not work
aswell as trying to update the S.S.H.D after new W11 instillation via device manger and gives me 3 options to choose from I chose the news one and gives me the Code 10 error that device cannot start
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shut down completely > Press and hold Power button for 20 seconds> Release it > Wait 10 seconds > Turn it back on
If that doesn’t work, do the deeper reset:
Shut down > Hold Power + Volume Up together for 15–20 seconds > Release.
Wait 10 seconds.
Download Drivers and Firmware:
Download drivers and firmware for Surface
Control Panel > Power Options > Choose what the power buttons do > Change settings currently unavailable > Uncheck Turn on fast startup > Save > Restart
still nothing works. this is what i found when i check the device manager.
Surface Serial Hub Driver has warning sign. and it says..
This device cannot start. (Code 10)
STATUS_DEVICE_POWER_FAILURE
Device: Surface Laptop Go
Have you checked in UEFI?
Shut down.
Hold Volume Up
Press and release Power
Keep holding Volume Up until UEFI screen appears.
Now check:
Does touch work?
Does keyboard work?
Is battery percentage visible?
If things already malfunction in UEFI → it's hardware.
If everything works normally in UEFI → Windows/firmware corruption.
Download official drivers and firmware for your device.
If driver reinstall does nothing, do a full recovery image.
This rewrites Surface firmware stack properly.
If all the above fixes fail then it may indicate motherboard power controller failure.
I think I've checked the UEFI already. anyway, I'm going to check it again to make sure before doing the Recovery. thanks though, I'll update you the progress
ok so what should I do now? attached is the photo
Well, thanks for the photo.
Inside Surface UEFI → Management tab and I can see Zero-touch UEFI Management options. That means UEFI is loading correctly, which is actually a good sign 👍
Motherboard firmware is alive.
UEFI interface works.
So, the issue is very likely Windows driver/firmware corruption, not a dead board.
Generally, this problem is fixed by reinstalling the full Surface driver and firmware package. If you have already tried this then another option is left: Do a full Surface Recovery image.
Before that try a small fix, which often fixes.
Open Device Manager > Expand System Devices > Right-click Surface Serial Hub Driver > Click Uninstall
Restart
thanks for the help. the only thing works was re install windows.
you have a good day!
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I have same error - impact is keyboard not working and battery status not showing in windows.
have reinstalled latest driver pack - issue persists
