Sign-in failed Error code: interaction_required

Question

Sign-in failed Error code: interaction_required

Sumith Samaraweerahetti 0

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID:

Shubham Sharma 16,740 Reputation points Microsoft External Staff Moderator

2026-03-20T02:31:55.5233333+00:00

Sumith Samaraweerahetti

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:- Note: If it's a test tenant, please re-create a new tenant for testing purposes.

QuickStart: https://learn.microsoft.com/en-us/entra/fundamentals/create-new-tenant

Do let me know if you have any queries, we are happy to assist you further.
Shubham Sharma 16,740 Reputation points Microsoft External Staff Moderator

2026-03-24T10:18:21.7433333+00:00

Sumith Samaraweerahetti

Could you please provide an update into private message?

1 answer

Your answer

Shubham Sharma 16,740 Reputation points Microsoft External Staff Moderator

2026-03-20T02:31:55.5233333+00:00

Sumith Samaraweerahetti

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:- Note: If it's a test tenant, please re-create a new tenant for testing purposes.

QuickStart: https://learn.microsoft.com/en-us/entra/fundamentals/create-new-tenant

Do let me know if you have any queries, we are happy to assist you further.
Shubham Sharma 16,740 Reputation points Microsoft External Staff Moderator

2026-03-24T10:18:21.7433333+00:00

Sumith Samaraweerahetti

Could you please provide an update into private message?

Answer 1

Shubham Sharma 16,740 Microsoft External Staff Moderator

Hello Sumith Samaraweerahetti

I have contacted the engineering team, and they have reactivated your tenant from the backend and removed the block. You should now be able to access the Azure Portal without any issues. Please try logging in and let me know if you experience any problems.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Thanks

0 comments

Share via

Sign-in failed Error code: interaction_required

Sign-in failed

1 answer

Your answer