website wont load

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website wont load

boo 0

I HAVE BEEN TRYING TO GET A WEBSITE TO LOAD ON MY LAPTOP, CHEWY.COM. IT ONLY SHOWS A WHITE SCREEN AND THE TWIRLING OF TRYING. I HAVE DONE EVERYTHING I CAN TO FIX IT, CHANGED BROWSERS, WENT INTO PROXY, CLEARED CACHE, THE WHOLE NINE YARDS. ONE TIME IT WILL SHOW IN ADDRESS BOX ''CONNECTION NOT SAFE'' OTHER TIMES IT SHOWS THE LOCK AND ITS ALL CLEAR. I HAVE NO IDEA HOW TO FIX THIS AND IT IS DRIVING ME NUTS. HELP PLEASE. IN CASE I DID THIS WRONG, AND CANT FIND IT AGAIN TO FIND ANY ANSWERS GIVEN, PLEASE JUST EMAIL ME AND TELL ME YOUR SOLUTIONS, I REALLY AM AT MY WITS END. I CAN GET TO IT ON MY CELL PHONE, JUST NOT MY LAPTOP, I HAVE NO IDEA WHAT HAS HAPPENED OR WHAT I MAY HAVE DONE. I WAS ON THE SITE AND I CANT REMEMBER WHAT HAPPENED BUT WHEN I WENT BACK IT STARTED THIS. IM TOTALLY LOST. PLEASE HELP. MY EMAIL IS ******@yahoo.com. please help

Stefen Hudson 0 Reputation points

2026-06-15T22:11:25.7+00:00

I began experiencing this issue in March, but it was on Google Chrome. This month it started on Edge. I'm currently in contact with Chewy's support team, and the issue has been handed off to their IT department. Support tells me that that IT will be performing some updates and that the issue will hopefully be resolved by the end of the week, but we'll see. I've done a bit of investigating, and my understanding is that they're using Akamai and Akamai is having issues with Chromium browsers when it comes to bot detection. You might also try reaching out to Chewy so they have another record of the issue.

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Stefen Hudson 0 Reputation points

2026-06-15T22:11:25.7+00:00

I began experiencing this issue in March, but it was on Google Chrome. This month it started on Edge. I'm currently in contact with Chewy's support team, and the issue has been handed off to their IT department. Support tells me that that IT will be performing some updates and that the issue will hopefully be resolved by the end of the week, but we'll see. I've done a bit of investigating, and my understanding is that they're using Akamai and Akamai is having issues with Chromium browsers when it comes to bot detection. You might also try reaching out to Chewy so they have another record of the issue.

Answer 1

boo 0

thank you both for your help. i have talked to chewy, they said there was no issue with the site. but who knows. the chat person may not know about the serious stuff. and yes i have checked with my norton and the vpn's and the proxy's and the whole nine yards. however, during another search for answers last night, a chewy site come up and for some unknown reason it looked different so i clicked it,,,,,,,,,,,,,,,,,,,low and behold, chewy come up, so i hurry up and saved the addy to my list and every now and then i would click it and it still come up. havent checked today yet, but hopefully it will pop up for me. i cant explain why or what happened, but this address link was different from the one i had, so maybe that was the issue. i have no idea, i just know its up again. thank you very much for your help. both of you, i appreciate it.

David-M 115.2K Reputation points Independent Advisor

2026-06-16T14:13:30.62+00:00

Great! I'm glad it's working properly now.

What most likely happened is that your old bookmark or link had some outdated tracking code or an expired session ID attached to the end of the URL. When Chewy's security system saw that old data, it didn't know how to handle it and just dropped the connection entirely, which is why you were stuck on that endless white screen.

By clicking that new link from your search, you basically forced your laptop to connect to a fresh, clean version of the site without all that old digital baggage. Saving that new address was exactly the right move.

Feel free to ask any questions you may have.

Answer 2

David-M 115.2K Independent Advisor

Hi. I'm David, and I'm happy to help you.

To be able to assist you better, please clarify the following:

Do you have a third-party antivirus installed? If yes, which one?
Do you have any VPN software installed? (Even if it's not running at the moment) If yes, which one?

Looking forward to your reply.

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website wont load

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