Requesting a Cloud Shell.Sorry, your Cloud Shell failed to provision: {"code":"TenantDisabled","message":"Cloud Shell has been disabled in directory."}

Question

Requesting a Cloud Shell.Sorry, your Cloud Shell failed to provision: {"code":"TenantDisabled","message":"Cloud Shell has been disabled in directory."}

Srujan Y S 0

Requesting a Cloud Shell.Sorry, your Cloud Shell failed to provision: {"code":"TenantDisabled","message":"Cloud Shell has been disabled in directory ."} Please refresh the page. If the issue persists, please follow the troubleshooting guide Cloud Shell Troubleshooting or file a ticket New support request. Request correlation id: WESTINDIA:

Azure Cloud shell is not working what is the reason and how to correct it ?

Sridevi Machavarapu 33,475 Reputation points Microsoft External Staff Moderator

2026-06-22T10:02:56.06+00:00
Hello Srujan Y S,

The error message indicates that Cloud Shell has been disabled for the tenant:

"TenantDisabled" – Cloud Shell has been disabled in this directory.

This is typically a tenant-level configuration rather than an issue with your browser or local environment.

To help identify the cause, please check the following:

If you have access to multiple tenants, try switching to another tenant and verify whether Cloud Shell launches successfully.

Confirm that you have an active Azure subscription and the required permissions in the affected tenant.

Contact your tenant administrator to determine whether Cloud Shell has been intentionally disabled or if any recent policy changes were made.

1 answer

Your answer

Sridevi Machavarapu 33,475 Reputation points Microsoft External Staff Moderator

2026-06-22T10:02:56.06+00:00

Hello Srujan Y S,

The error message indicates that Cloud Shell has been disabled for the tenant:

"TenantDisabled" – Cloud Shell has been disabled in this directory.

This is typically a tenant-level configuration rather than an issue with your browser or local environment.

To help identify the cause, please check the following:

If you have access to multiple tenants, try switching to another tenant and verify whether Cloud Shell launches successfully.

Confirm that you have an active Azure subscription and the required permissions in the affected tenant.

Contact your tenant administrator to determine whether Cloud Shell has been intentionally disabled or if any recent policy changes were made.

Answer 1

Srujan Y S hi & thx for sharing urs issue here at Q&A portal,

this one is pretty direct: Cloud Shell is disabled at the tenant/directory level. TenantDisabled means it’s not a browser/cache issue and not a regional Cloud Shell outage. Some admin policy in that Entra ID tenant has Cloud Shell turned off.

U’ll need a tenant admin / Global Admin to enable it again. Normal subscription Owner access may not be enough, bc the block is on the directory, not just the subscription. https://learn.microsoft.com/en-us/azure/cloud-shell/troubleshooting

If u are the admin, check tenant-level Cloud Shell settings / restrictions and any org policy that blocks Cloud Shell. If u are not the admin, send them the exact error:

Cloud Shell has been disabled in directory 'eb043a58-baa3-4ab0-9221-aee3602ba0bc'

Quick workaround rn is to run Azure CLI locally or from an azure vm but Cloud Shell itself won’t provision until the tenant block is removed.

rgds,

Alex

&

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