AD group users getting access denied error while accessing the Sharepoint 2016 Site

Question

Hi ,
There is a AD security group which is added to the Visitors group in the SharePoint site . however, the users of this Ad security group don't seem to have the access to the site and the site owners are getting the requests from users and have to manually add users to the Visitors group. Please advise.

Answer 1

Hi @Romila baretto ,

Whether this issue happens to all users in this AD security group?

1.Please make sure this AD group is security group, because you are not able to add distribution groups to SharePoint groups.

2.Please check whether these users have permissions or not.
Settings > Site settings > Site permissions > Check Permissions

3.These users could try to sign out and sign in again to have their security token updated with the new groups.

4.And you could try to add this AD group to SharePoint site directly as a workaround.
Settings > Site settings > Site permissions > Grant Permissions > Show options > Select "Read" permission level

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.