Daily login for app required. Why?

Question

Hi,

We have created an app that uses the Azure platform to send appointments on behalf of the customer.

One customer gets everyday when he makes the first appointment a login screen. This is strange because other customers don't need to login everyday to create an appointment.

I wonder if there is something specific in the Azure configuration which forces the user to login at a daily base. I can't find it so all suggestions are welcome.

Thanks,
Hans

Note: That after this login everything works fine. When the customer creates an appointment in our app, the appointment is correctly send via the Azure platform

Answer 1

Depends how are you doing your Authentication ? (eg you might want to include the code your using)

It maybe something is different in terms of federation, conditional access policies https://learn.microsoft.com/en-us/azure/active-directory/conditional-access/overview for that customer or they may have reduced the refresh token lifespan https://learn.microsoft.com/en-us/azure/active-directory/develop/active-directory-configurable-token-lifetimes

The signin logs https://learn.microsoft.com/en-us/azure/active-directory/reports-monitoring/concept-all-sign-ins might help tell you more about what's happening during the authentication for them