Training
Module
Create and customize Microsoft Search answers - Training
Increase engagement and reduce time spent searching by creating customized answers like bookmarks, Q&As, and acronyms in the Microsoft 365 admin center.
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Comments and answers serve different functions on Microsoft Q&A. Answers provide a solution to the question asked, whereas comments are more flexible and are used to clarify the question, add additional troubleshooting details, suggest ways to improve or narrow the question, etc.
When a comment is posted as an answer, it can mislead other users into thinking that a question has a posted solution when it doesn't. Additionally, when a user posts an answer as a comment, this content can easily be missed by people who are looking for answers (including the question author), and they cannot be marked as Accepted Answers.
To solve this issue, moderators and users can convert comments to answers and convert answers to comments.
If you have posted a comment which is a solution or prospective answer, convert the comment to an answer.
Upon confirmation, the page will automatically refresh, and the comment will now appear as an answer.
When converting an answer to a comment, users must select the new location for the comment, whether as a comment on the question or a comment on a different answer. Upon confirmation, the answer and any comments on that answer will be moved to the selected location.
Upon confirmation, the page will automatically refresh, and the answer and any of its comments will now appear as a comment in the selected location.
Training
Module
Create and customize Microsoft Search answers - Training
Increase engagement and reduce time spent searching by creating customized answers like bookmarks, Q&As, and acronyms in the Microsoft 365 admin center.