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Here are a few Help & Support resources worth making a note of:
Microsoft Helps: https://twitter.com/microsofthelps - Official Microsoft Twitter support account for Windows and Office queries. Based in US so available 7.30am to 5.30pm Monday to Friday Pacific Standard Time (take 8 hours off British Summer Time). Maybe not ideal if you're stuck at 9am, but if you can hold off til around 3.30pm it's great!
Microsoft Help and Support Centre: https://support.microsoft.com/?ln=en-gb Tech support issues
Microsoft Answers: https://answers.microsoft.com/en-us/default.aspx Online Q & A forum - got a question? You should find the answer here.