Unrecognized Utterances
Default Message
Sometimes the bot doesn't understand what the end-user wants and gets an unrecognized utterance. The healthcare agent service can provide a default answer for unrecognized utterances, which also can be localized. This can be found under Configuration -- Conversation
Unrecognized utterances will only be triggered when the user isn't in an active scenario. Unrecognized utterances in an active scenario needs to be handled by the scenario editor.
Default Scenario
You can also trigger a default scenario for when an unrecognized utterance occurred. The bot will then redirect the user request to this scenario. You can find this option on the configuration conversation page.
It's also possible to catch the unknown utterance in the selected scenario and act upon this information.
You do this by using the variable session.message.text in your scenario editor
