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Important
Teams Phone Agent is now generally available.
Submit a brief Teams Phone & Voice AI Interest intake form to indicate your interest in exploring Teams Phone Agent & Voice AI capabilities for your business.
We want your feedback
Help us improve Teams Phone Agent. Share your feedback on our planning and setup documentation, the Teams admin center experience, Teams Phone Agent features, or tell us about features and improvements you’d like to see.
This article is for IT pros and Teams administrators who want to learn about usage-based billing and how it applies to Teams Phone Agent.
Usage-based billing overview
Microsoft's usage-based billing model charges customers based on actual usage, measured in Copilot Credits.
Depending on the service, organizations can use fixed licensing, the Copilot Credit Pre-purchase Plan (P3), pay-as-you-go billing, prepaid capacity packs, or supported combinations of these billing methods. Administrators use the Cost management dashboard in the Microsoft 365 admin center to govern access, establish spending controls, manage credit requests, and monitor consumption.
Copilot credits
Copilot Credits are a common currency for eligible Microsoft services with usage-based billing.
For more information about licensing details for Copilot Credits and services, see the Copilot Credits Guide.
For more information, see Understand usage-based billing and cost management for Copilot Credits.
Use the Copilot Credit Estimator to understand Teams Phone Agent costs.
Teams Phone Agent and Copliot credits
Teams Phone Agent requires an assigned, funded Copilot spending policy.
Teams Phone Agent checks the spending policy at the start of each incoming call. If no policy exists or the policy isn't funded, Teams Phone Agent acts as an auto attendant.
Licensing requirements
Known issues
None.
Next step
Remaining planning articles
- Holidays
- Authorized users
- Shared Call History
- Call priorities for call queues
- Recording calls
- Templates and resources
- Business decisions for Teams Phone Agents, Auto Attendants, and Call Queues
- Nested call flows
- Reporting considerations
- Technical prerequisites and licensing requirements
- Design call flows
- Supported configurations
- Getting started
Previous planning articles
- Overview
- Questions and Answers tools (Teams Phone Agent)
- Appointments tools (Teams Phone Agent)
- Agents and Queues (Teams Phone Agent)
- Spam detection (Teams Phone Agent)